Publishing Policies and Procedures with PBwiki
The official PBwiki resource on publishing policies and procedures
We've put together a guide to using your PBwiki for policies and procedures.
For details using PBwiki to publish policies and procedures, see our best practices below.
Adding Value Via Policies & Procedures
1) Reduce the time & effort required to distribute "Standard Operating Procedures"
- E.g. Hotel chain saves hundreds of man-hours/month
2) Make it easier to collaborate on drafting policies and procedures
- E.g. RBC’s customer service group formalizes best practices
3) Improve compliance by bringing all into the process
- E.g. Everyone at PBwiki understands policies because they participate
- Read-only
- Simple way to distribute centrally set policies and procedures
- Saves time and money on distribution
- Mirrors how most companies currently publish policies & procedures
- Collaborative creation, read-only publishing
- Page-level access allows you to allow different levels of access at different stages
- Invite a small group of users to collaborate
- Allow anyone in the organization to contribute
- When all have been heard, lock for publishing
- Collaborative
- On an ongoing basis, allow some or all members of the organization to refine and update
- Ideal for best practices, self-managed workgroups
- Builds strong team commitment
- Public
- Allow the public to see (but not edit) your policies and procedures
- Most commonly used for mission statements
- Transparency is especially helpful for building customer trust, appealing to prospective employees
Comments (0)
You don't have permission to comment on this page.